FAQ
What is the shelf life of my product?
All beauty products, even though they do not have a real expiration date by law, must be used within a certain period once opened. This is known by the English acronym PAO or "period after opening" and is identified by the symbol in the shape of an open jar, inside it will have a number; 9M indicates 9 months, 12M indicates 12 months and 36M indicates 36 months. Once opened, the product must be used within this period, because after this period the quality of the product will deteriorate.
For all our products the PAO is 12 months as indicated on the bottle.
What are petrolatums?
Petrolatum is a substance that is obtained from the petroleum refining process (especially Vaseline and paraffin) and that can be used in cosmetic products.
No petrolatum is used in B.lumen products
What does "formaldehyde-free" mean?
The cosmetics regulation (EC Regulation 1223/2009) prohibits the use of Formaldehyde as it is classified as carcinogenic and skin sensitizer. However, there are some substances, identified as "formaldehyde releasers" that can gradually release formaldehyde over time and whose use is permitted, but must be indicated on the label with the phrase "contains formaldehyde".
None of these substances are used in b.lumen products.
What does "Gluten Free" mean?
It means "no added gluten". It means that this substance has NOT been intentionally added as a formulation ingredient .
This cannot exclude that gluten is present in traces as an impurity of a raw material as such and/or as a residue from the processing of the raw material itself.
It should be noted that the Italian Celiac Association states that all cosmetic products, being for external use, " do not pose any risks for celiacs and can be used without worries since gluten is toxic only if ingested, even for those who suffer from dermatitis herpetiformis. Therefore, even for cosmetics and detergents, the fact that specific wording is not at all necessary and if they are not present, they do not constitute a risk for celiacs" ( https://www.celiachia.it/faq/4-le-persone-celiache-possono-usare-cosmetici-e-detergenti-che-contiene-glutine-o-il-contatto-di-questi-con-la-pelle-puo-risultare-dannoso/ ).
What is meant by "latex-free"
This means "no added latex". This means that this substance was NOT intentionally added as a formulation ingredient.
This cannot exclude that latex is present in traces as an impurity of a raw material as such and/or as a residue from the processing of the raw material itself.
What does "aluminum-free" mean?
It means "no added aluminum". It means that this substance has NOT been intentionally added as a formulation ingredient (e.g. as an antiperspirant).
This cannot exclude that aluminium is present in traces as an impurity of a raw material as such and/or as a residue from the processing of the raw material itself.
What does "ammonia-free" mean?
It means "without added and/or free ammonia". It means that this substance has NOT been intentionally added as a formulation ingredient (e.g. as an alkalizing agent).
This cannot exclude that aluminium is present in traces as an impurity of a raw material as such and/or as a residue from the processing of the raw material itself.
What does "palm oil free" mean?
It means "without added palm oil". It means that this substance has NOT been intentionally added as a formulation ingredient .
This cannot exclude that palm oil is present in traces as an impurity of a raw material as such and/or as a residue from the processing of the raw material itself.
What are the delivery times?
We generally dispatch your order from our warehouse the same day if we receive it by 2pm, otherwise by the next working day.
We entrust our products to express couriers who deliver throughout Italy in 24/48 hours and 3/4 days in other European countries.
For islands or remote areas it may take longer.
More questions? Write to us!
Send an email to info@blumenbeauty.com